Privacy Policy
Last updated: September 9, 2026This Privacy Policy explains what information Gulf Coast Smoke Shop collects, how we use it, and the choices you have. It applies to www.gulfcoastsmokeshop.com and to purchases made at our store at 3465 Bonita Beach Rd SW #6, Bonita Springs, FL 34134.
By using this website or shopping with us, you agree to this policy. It works alongside our Terms of Service.
Information You Give Us
When you place an order, create an account, join the VIP Club or contact us, we may collect:
- Your name;
- Your email address and phone number;
- Your billing address and, for local delivery, your delivery address;
- Your date of birth, for age verification;
- The contents of messages you send us.
You do not have to give us this information, but we cannot fill an order without it.
Information We Collect Automatically
When you visit the website, we and our service providers may automatically collect:
- Your IP address and general location;
- Your browser type, device type and operating system;
- Pages you view, links you click and how long you stay;
- The site or search that referred you to us.
Information From In-Store Purchases
Our point-of-sale system records purchases made in the store. If you are a VIP Club member, we look up your membership by phone number at the register, which links that purchase to your membership record.
CONFIRM: describe here whatever Acadia POS actually retains about customers, and remove this note.
Payment Information
Payments are processed by our third-party payment processor. Your full card number is submitted directly to that processor. We do not store complete payment card information on our servers. We may retain the last four digits and the card type for order records and refunds.
Age Verification
We are legally required to confirm that customers are 21 or older. To do that we use an age confirmation prompt on this website, we check a valid government-issued photo ID at pickup and at delivery, and we may record that verification took place.
We do not photograph or keep a copy of your ID.
CONFIRM: if staff ever scan or photograph IDs, this section must be rewritten to say so.
How We Use Your Information
We use the information we collect to:
- Verify your age and your eligibility to purchase;
- Process, fill and deliver your orders;
- Contact you about an order, including a substitution or a problem;
- Apply and manage your VIP Club membership;
- Answer your questions and provide customer service;
- Send you marketing messages, if you have asked to receive them;
- Understand how the website is used so we can improve it;
- Detect and prevent fraud, and meet our legal and tax obligations.
Cookies and Tracking
This website uses cookies and similar technologies. Some are necessary for the site to work, including keeping you signed in and remembering what is in your cart. Others help us understand how the site is used.
CONFIRM: this paragraph lists Google Analytics and the Meta pixel. Correct it to match what is actually installed. We use Google Analytics to measure website traffic, and the Meta pixel to measure the performance of our advertising and to show ads to people who have visited our site.
Most browsers let you refuse or delete cookies through their settings. Blocking cookies may stop parts of this website from working, including checkout.
We do not respond to browser Do Not Track signals, because there is no common standard for how to interpret them.
Text Messages
If you opt in to text messages from us, we collect and use your phone number to send them. Message and data rates may apply. You can stop at any time by replying STOP. Our SMS Policy has the full details.
We do not share your phone number with third parties for their own marketing.
Who We Share Information With
We share personal information only in these situations:
- Service providers. Companies that run parts of our business for us, including our website host, payment processor, point-of-sale system, delivery partners, email and text messaging providers, and analytics providers. They may use your information only to perform work for us.
- Legal requirements. When we are required to by law, subpoena or court order, or when we need to protect our rights, our property, or the safety of any person.
- Business transfer. If the business is sold, merged or reorganized, customer information may transfer as part of that transaction.
We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.
How Long We Keep Information
We keep order and transaction records as long as we need them for accounting, tax and legal purposes. We keep account and VIP Club records while your account is active. We keep marketing contact information until you ask us to stop.
Security
We use reasonable administrative, technical and physical measures to protect the information we hold, including encrypted connections on this website. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
If you have an account, you are responsible for keeping your password confidential.
Your Choices
You can:
- Ask us what personal information we hold about you;
- Ask us to correct information that is wrong;
- Ask us to delete information, where we are not required to keep it;
- Unsubscribe from marketing email using the link in any message we send;
- Stop text messages by replying STOP;
- Cancel your VIP Club membership.
Depending on where you live, you may have additional rights under your state's privacy law. To make any request, contact us using the details below. We may need to verify your identity before we act on it.
Minors
This website is intended only for adults 21 and older. We do not knowingly collect personal information from anyone under 21. If we learn that we have, we will delete it. If you believe a minor has given us information, contact us and we will remove it.
Other Websites
This website links to other sites, including Google Maps and our social media pages. We are not responsible for their privacy practices. Read their policies before giving them your information.
Changes to This Policy
We may update this policy. Changes take effect when posted to this page, and the "last updated" date above will reflect the revision. If we make a significant change to how we use your information, we will make that clear.
Contact Us
Questions about this policy, or requests about your information, can be directed to:
Gulf Coast Smoke Shop
3465 Bonita Beach Rd SW #6
Bonita Springs, FL 34134
(239) 498-7478
contact@gulfcoastsmokeshop.com